CAN I EXCHANGE MY ITEMS?

All products purchased from HOVE website can be exchange within 14 days of purchase only if

• The item(s) is faulty, damaged or defective at the time of delivery.
• The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
• You must notify us within 3 days of delivery by writing to contactus@hoveofficial.com or by calling at +92 327 2624432, in case you want to raise a dispute. At HOVE, we look at each dispute on a case-by-case basis and tries to be fair to both parties.
• Replacement will be sent in case a defected/faulty/damaged item is shipped.
• You will be required to email photographic evidence of the defective item at contactus@hoveofficial.com, within 14 days of purchase before any claims can be processed.

There are certain scenarios where it is difficult for us to Exchange & Return. Such scenarios include but are not limited to the following:

• Exchange request is made outside the specified time frame.
• The product is damaged because of use.
• The product has tampered.
• Anything is missing from the package including price tags, labels, original packing, freebies, and accessories.
• Packs: packs of products (containing more than one item) are considered to be one item, so their packaging may not be opened and they may not be returned partially or individually.
• Accessories can only be exchanged if delivered damaged.

To start the return process, you have to notify us within 3 days of your purchase by contacting our customer service department. We can only entertain a return if you have received the damaged or wrong article from our end.

Exception And Special Conditions:

• Accessories: must be returned with the original packaging intact.
• Packs: packs of products (containing more than one item) are considered to be one item, so their packaging may not be opened and they may not be returned partially or individually.

The deadline for all returns is 3 calendar days from the delivery date.

Once the return has been approved, We will transfer your refund into your Bank account/Easypaisa account. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Delivery Charges will not be refunded.

In case you have to opt for the coupon, you will get the details on your given e-mail ID and in case of a refund in your account it will be done within 7-10 business days.

Contact our Customer Service department and we will resolve the problem as soon as possible. pk.hoveofficial.com reserves the right to refuse returns requested or sent outside the set deadline, or for items that are not in the same condition in which they were received.

Custom Products such as special orders or personalized items cannot be returned.

Please get in touch if you have questions or concerns about your specific item.

No.

You will be responsible for paying for your own shipping costs for returning/exchanging your item. Shipping costs are non-refundable. If you have received your refund, the cost of shipping will be deducted from your refund.